Resume

Senior Product Designer

• Lead UX for AI-powered, agentic experiences in Azure Advisor, Microsoft's recommendation engine that helps enterprise customers cut cloud cost, reduce risk, and modernize their workloads
• Design workflows that turn long, generic recommendation lists into prioritized, contextual actions, so customers know what to fix first
• Helped modernize authoring and governance for a catalog of ~1,700 recommendations, introducing AI-assisted drafting with human review to raise quality and consistency
• Partner with platform and engineering teams to align AI interaction patterns, accessibility, and Responsible AI standards; also drive UX for CX Observe, internal tooling for customer-health insights

Senior Design Manager

• Managed and coached a multidisciplinary team of 6 designers and UX researchers across Azure Advisor, CX Observe, and customer-health products
• Recognized with Azure X Manager of the Year for delivery results and people leadership
• Translated ambiguous, cross-organization priorities into clear product direction and execution plans; influenced roadmap and investment decisions
• Built alignment across product, engineering, research, and leadership while empowering the team to own major workstreams; elevated visibility through executive-ready storytelling

Senior UX Designer

• Led UX for internal Azure field platforms serving 4,000+ users across 10+ Microsoft organizations
• Drove 175% monthly-active-user growth post-launch; supported outcomes tied to $25M+ projected revenue and $3M annual cost savings
• Trusted IC partner to senior PM and engineering leaders; contributed to early AI/LLM exploration that shaped later agentic work

Lead Data Analyst

• Founding member of SnapOne's data team, turning insights from its connected IoT platforms into product strategy
• Designed and launched data-insight experiences for customers, end customers, and internal stakeholders across SnapOne's platforms
• Served as team scrum master, prioritizing product-development requests and partnering with product managers to define and refine asks
• Delivered quarterly insight presentations to executives, proposing strategic decisions across all major SnapOne brands
• Ran regular competitive analysis to keep brands market-relevant, and stood up NPS monitoring to channel customer feedback to product managers

UX Manager

• Led UX for OvrC, an IoT cloud remote management platform supporting 20M+ managed devices globally
• Led OvrC Home, a residential consumer app enabling homeowners to monitor and control smart home devices
• Strategic design support for the $150M+ Connected Device category, driving double-digit growth annually
• Managed onshore and offshore design teams; created standardized design system across all software interfaces
• Planned and facilitated regular usability sessions with customers across both platforms

User Experience Engineer

• Early team member helping launch OvrC, a device management platform now supporting 20M+ IoT devices
• Led offshore UI team utilizing AngularJS, HTML5, CSS3, Bootstrap, and WebSocket technologies
• Created wireframes, prototypes, and flowcharts; conducted usability studies with clients to iterate design

Human Systems Integration Engineer

• Principal investigator on usability assessments for Navy Ballistic Missile Defense 5.1 program
• Used iterative design and heuristic evaluations to develop new GUIs introduced to fleet architecture
• Gathered input from active duty sailors to resolve novel interface and layout problems

Human Factors Engineer

• Risk assessments, Root Cause Analysis investigations, and Preliminary Hazard Assessments for new product development across multiple GE business units